Everwim takes the protection of every user's personal data seriously. This document transparently explains what data we collect, why it is collected, how it is used, and the rights you hold as a user of our platform.
Here is a summary of everwim's approach to managing users' personal information.
All stored and transferred personal data is protected with 256-bit SSL encryption — the same standard used by major banking institutions in Malaysia.
You have the right to access, correct, or request deletion of your personal data at any time via your account settings or by contacting our team.
Everwim never sells, rents, or exchanges your personal data to third parties for marketing purposes without your explicit consent.
Data is stored on servers protected by firewalls, continuous security monitoring, and strict access controls — accessible only to authorised personnel.
Everwim's personal data management complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection regulations.
Any changes to this Privacy Policy will be communicated to you via email and in-app notification at least 14 days before the changes take effect.
This Privacy Policy explains how everwim ("we", "our platform") collects, uses, stores, and protects your personal information when you use the everwim.com website or the everwim mobile app.
By registering or using the everwim platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to request account deletion.
This Privacy Policy should be read together with Terms and Conditions everwim, which is a supplementary document to this policy. Together, these documents form the framework of the agreement between you and everwim.
Our commitment: everwim operates on a data-minimisation-by-default principle — we only collect data that is strictly necessary to deliver the best service to you.
Everwim collects several categories of information from users. Below is a detailed summary of the data collected by category:
| Data Categories | Examples | How It Is Collected |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth, facial image | Registration form, KYC process |
| Contact Information | Email address, phone number, residential address | Registration form, profile updates |
| Financial Information | Bank account number, bank name, e-wallet details | Deposit/withdrawal processing, KYC |
| Usage Data | Betting records, game history, login activity | Automatically during platform use |
| Technical Data | IP address, device type, web browser, operating system | Automatically, via cookies and similar technologies |
| Communication Data | Live chat session records, support email content | Interactions with the support team |
Everwim does not collect sensitive information such as biometric data (except facial verification for KYC), health data, criminal records, or religious belief information. We also do not collect information from your social media unless you voluntarily register an account using social media login.
Every piece of data we collect has a clear and legitimate purpose. everwim processes your personal data for the following purposes:
Data is used to create and manage your account, process deposits and withdrawals, provide access to games and platform content, and enable communication with our support team.
Everwim is required to verify user identities in order to comply with anti-money laundering (AML) regulations and other compliance obligations. Your KYC data is used solely for this verification purpose.
Technical and usage data are analysed to detect suspicious activity, unauthorised access attempts, bonus abuse, and any form of fraud that could compromise the security of the platform and other users.
With your consent, everwim uses usage data to recommend games you may be interested in, display relevant promotions, and personalise the platform interface according to your preferences.
Everwim may need to process or disclose your data to comply with court orders, regulatory body directives, or other legitimate legal requirements.
everwim does not use your data to make automated decisions that materially affect you without appropriate human review.
Everwim does not sell, rent, or trade your personal data to third parties. However, in certain situations we may need to share your information with parties directly involved in delivering our services.
We share necessary data with third parties that help us operate the platform — including payment processing providers, identity verification service providers, gaming software providers, and technical infrastructure providers. All such parties are bound by strict data protection agreements and are not permitted to use your data for any purpose beyond what has been agreed.
Everwim may disclose user information to relevant authorities when required by law, including requests from law enforcement agencies, court orders, or legitimate official investigations.
Your information may be shared among entities within the everwim group of companies for internal management, financial reporting, and group compliance purposes — subject to equivalent protective safeguards.
Everwim continuously invests in security infrastructure to ensure your personal data is always protected against both external and internal threats.
While we take all reasonable steps to protect your data, no system is completely immune to threats. In the event of a data security breach affecting your information, everwim will notify you within 72 hours of becoming aware of the breach.
Everwim uses cookies and similar tracking technologies to keep the platform running smoothly and to deliver a better user experience.
You can manage your cookie preferences through your web browser. Please note that disabling essential cookies may affect the functionality of the everwim platform. For non-essential cookies, management options are available in our platform's privacy settings.
Everwim retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law.
Once the retention period expires, data will be permanently deleted or anonymised in accordance with established security procedures.
As an everwim user, you have the following rights regarding the personal data we hold about you:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 30 days.
If any data we hold is inaccurate or out of date, you have the right to request a correction via your profile settings or by contacting our support team.
Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to legal retention obligations that may prevent complete deletion.
You may request that the processing of your data be restricted in certain situations, such as while the accuracy of your data is being reviewed.
You have the right to receive your data in a machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
To exercise any of the rights above, please contact the everwim privacy team via live chat in the app. Your identity will be verified before your request is processed.
The everwim platform is strictly for adults aged 18 and above. everwim does not knowingly collect personal data from individuals under the age of 18.
If we discover that we have unknowingly collected data from an individual under the age of 18, we will take immediate steps to delete that data and close the relevant account. If you believe your underage child has registered an everwim account, please contact our support team immediately.
Everwim uses an age verification process during registration and through the KYC process to prevent use of the platform by ineligible individuals.
Everwim reserves the right to update or modify this Privacy Policy at any time in response to changes in law, technological developments, or changes in how we operate.
When significant changes occur, we will:
Continued use of the everwim platform after changes take effect constitutes acceptance of the latest version of this Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, you can reach us through the following channels:
We will endeavour to respond to all privacy-related enquiries within 7 business days. For official requests such as data access or deletion, please provide your account number and proof of identity to expedite the verification process.
By registering an everwim account, you agree to this Privacy Policy. everwim is committed to protecting your personal information to the highest industry security standards.
For users aged 18 and above only. Play responsibly.