Responsible Gaming

Everwim Cares — Play Healthy and Responsibly

Online gaming should be a source of entertainment, not stress. everwim provides a range of gameplay management tools, informational resources, and active support to help every player stay in control and enjoy a positive gaming experience.

Gaming Management Tools

Control Fully in Your Hands

All these tools are accessible directly from your everwim account settings — no need to contact support, no long waiting periods.

Deposit Limit

Set the maximum deposit amount allowed per day, week, or month. Limits are enforced automatically by the system and cannot be increased immediately.

Loss Limit

Cap the total net loss permitted within a period you define. Once the limit is reached, your account will not allow new wagers until the limit resets.

Session Time Limit

Set a maximum duration for each of your gaming sessions. everwim will display a warning when the limit is approaching and automatically close the session when time is up.

Cool-Off Period

Take a break from the platform for 24 hours, 7 days, 30 days, or 90 days. During the break period, login and wagering are completely disabled.

Self-Exclusion

For players who feel they need to stop for a longer period, self-exclusion allows you to close access to your account for 6 months, 1 year, or permanently.

Reality Check

Enable periodic reminders during play sessions that display how long you have been playing and your win/loss record for that session, helping you make informed decisions.

The everwim Approach

Why Responsible Gaming Important to Us

At everwim, we believe a good business cannot be built on player suffering. Online gaming — when approached the right way — is enjoyable entertainment that relieves stress and creates opportunities to connect within a community of like-minded people. Problems arise when the line between entertainment and addiction becomes blurred.

That is why everwim invests seriously in the Responsible Gaming program — not as a formality to meet licensing requirements, but because we genuinely care about the well-being of every individual who chooses everwim as their entertainment platform.

Our team is trained to identify early warning signs of gambling problems, and we have internal protocols to reach out to players displaying concerning gameplay patterns. This is not just a number in our annual report — it is part of the company culture we uphold every day.

What Is the Difference Between Recreational Gaming and Problem Gambling?

Not everyone who plays online has a gambling problem. Most players enjoy gaming as entertainment within limits they control themselves. However, it is important to understand the difference between healthy gaming and gaming that starts to become a problem.

Healthy Gaming: You play with money you can afford to lose, set time and spending limits, and can stop easily whenever you want. Gaming is one of your recreational activities, not the only one.

Early Warning Signs: You start playing longer than planned, borrowing money to gamble, or thinking about gaming even outside of play time. This is the moment to take precautionary steps.

Need Immediate Help: Gaming is starting to affect your personal relationships, finances, or work. You are unable to stop even when you want to. These are signs of a serious gambling problem and immediate help is strongly advised.

Play with Money You Can Afford to Lose

One of the most fundamental principles of responsible gaming is to treat money deposited into your gaming account as an entertainment expense — just like buying a movie ticket or dining out. Consider that money spent the moment you deposit it, and treat any winnings as a bonus, not a source of income you rely on.

Never use money set aside for daily needs such as rent, bills, or family living expenses for gambling. Never borrow money from anyone with the intention of using it for gaming. Never try to "chase losses" — this is one of the most dangerous traps in gambling.

everwim Tip: Set a monthly gaming budget before you start playing, and use our Deposit Limit tool to automatically enforce that budget. Once the limit is reached, take a break from the platform until the following month.

Check Yourself

Are My Gaming Habits Healthy?

Answer the following questions honestly. Click on the option that best describes you.

1How often do you play beyond the time you planned?
Never or rarely
Sometimes — once or twice a week
Frequently — almost every session
2Have you ever borrowed money to gamble?
No, never
Once or twice in urgent situations
Yes, this happens frequently
3Has gaming ever affected your relationships or work?
Not at all
Minor issues, nothing serious
Yes, it has a significant impact
How to Activate a Tool

Simple Steps to Set Gaming Limits

1
Login to Your everwim Account

Access your account via the everwim website or mobile app using your username and password.

2
Go to Account Settings

Click the profile icon in the top-right corner and select "Settings" or "Responsible Gaming" from the menu that appears.

3
Choose the Tool You Need

Select the type of limit or control you want to activate — deposit limit, loss limit, session time limit, cool-off period, or self-exclusion.

4
Set Limits and Confirm

Enter the desired limit value and confirm your selection. The limit takes effect immediately and cannot be increased for the defined period.

5
Monitor Your Usage

Review your account activity report regularly to ensure your gaming patterns remain within healthy limits.

Management Tool Details

All Tools Responsible Gaming everwim

Financial Controls
Daily / Weekly / Monthly Deposit Limit

Set a limit on the amount you can deposit into your account within a defined period. Limits cannot be increased within 24 hours of the last change, but can be lowered immediately.

Financial Controls
Net Loss Limit

Cap the total net loss (deposits minus wins) permitted. This helps you avoid losing more than you planned within any given period.

Time Controls
Play Session Time Limit

Set a maximum duration for a single gaming session. The system will send a notification 5 minutes before the limit is reached and automatically close the session when time is up.

Instantly Active
Cool-Off Period

Activate a break period of 24 hours to 90 days. During this time, you cannot log in or place any wagers. The request takes effect immediately and cannot be cancelled early.

Long-Term
Self-Exclusion

For players who need a longer break. Self-exclusion options include periods of 6 months, 1 year, 3 years, or permanently. Once activated, it cannot be cancelled within the chosen period.

Awareness
Account Activity Report

View a full record of your gaming activity including total deposits, wins, losses, and time spent playing — to help you make an accurate assessment of your habits.

Signs of a Gambling Problem

Recognise Warning Signs Before It's Too Late

Problem gambling rarely happens overnight. It develops gradually, often without the person involved even noticing. The following are signs you should take seriously:

  • Playing with money meant for bills, rent, or family needs
  • Unable to stop playing even after deciding to do so
  • Deceiving or hiding gambling activity from family members or friends
  • Continuing to play to "chase back" losses even as losses keep growing
  • Feeling anxious, irritable, or uncomfortable when unable to play
  • Borrowing money or selling assets to fund gaming
  • Work or academic performance declining due to gaming

If you recognise any of the signs above in yourself, that is not a sign of weakness — it is a sign of mature self-awareness. The first step to getting help is acknowledging it.

Support & Help

Everwim Together With You Every Step

If you or someone you care about needs help with a gambling problem, everwim provides a range of support channels:

everwim Support (24/7)
The everwim support team is available via in-app live chat at any time to help you activate management tools or receive early guidance.
Responsible Gaming Team Email
Contact our dedicated team at [email protected] for a more private and confidential discussion regarding responsible gaming.
Counselling & Support Groups
A range of counselling organisations and peer support groups are available in Malaysia to assist individuals and families affected by problem gambling. Contact our team for referrals to appropriate resources.
FAQ

Frequently Asked Questions About Responsible Gaming

All gameplay management limits take effect immediately as soon as you confirm your choice in account settings. There is no waiting period for measures that reduce limits or add controls. However, to increase limits or reduce the level of controls, a 24-hour waiting period applies as an added safety measure.

No. Once self-exclusion is activated, it cannot be cancelled or shortened before the set period expires. This is an intentional design to ensure the tool works as a genuine self-protection mechanism. Once the period ends, you will need to contact the support team to reactivate your account, with an additional waiting period as a precaution.

Your account balance stay safe and will not be affected during the self-exclusion period. You may request a withdrawal of that balance to your registered bank account even during the exclusion period — ensure any active withdrawal requirements have been met first. Contact our support team for assistance with withdrawals during the self-exclusion period.

No. When you activate a cool-off period or self-exclusion, the everwim system will stop all marketing communications to you — including promotional emails, bonus notifications, and in-app messages related to gaming. This is our commitment to ensuring these management tools remain truly effective and free from tempting offers.

everwim provides a dedicated channel for family members and loved ones who are concerned about someone's gaming habits. Reach our Responsible Gaming team by email at [email protected] by providing relevant information. All information you share will be kept strictly confidential. Our team will assess the situation and take appropriate action in accordance with everwim's player protection policy.

Yes, it is completely free. All gameplay management tools — deposit limits, loss limits, session time limits, cool-off periods, self-exclusion, and activity reports — are provided at no charge to all registered everwim users. everwim invests in these programmes as part of our commitment to user wellbeing, not as a revenue stream.
Play Smart

Join everwim and Enjoy Healthy Gaming

Register today and access the everwim platform, which provides a full suite of gaming management tools to keep your experience enjoyable and completely within your control.

For users aged 18 and above only. Set your limits and play responsibly.

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